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Dr. Tom, LLC. will provide top-quality interior and exterior residential and commercial painting services. The principal officers of Dr. Tom, LLC. believe that most companies in this industry suffer two major problems. These are poor scheduling of job projects and poor retention of quality employees. Both lead to lower customer satisfaction, lack of repeat business and a low word-of-mouth referral rate. Dr. Tom, LLC. believes that it can improve upon and exploit these weaknesses to gain local market share.
The objectives for Dr. Tom, LLC. over the next three years are:
- To achieve a customer mix of 30% commercial/60% residential building contracts per year.
- To expand operations to include all the Greater Northern Virginia area including Virginia Beach, Richmond and the Central Virginia areas.
The company will seek to provide its painting services in the most timely manner and with an ongoing comprehensive quality-control program to provide 100% customer satisfaction. The company's principal officers see each contract as an agreement not between a business and its customers, but between partners that wish to create a close and mutually-beneficial long-term relationship. This will help to provide greater long-term profits through referrals and repeat business.
Dr. Tom, LLC. will institute the following key procedures to reach its goals:
- Have a dedicated project manager for each project who can handle quality-control issues.
Dr. Tom, LLC. offers a wide variety of services primarily focused on interior and exterior residential and commercial painting. The firm also provides such services as drywall plastering, acoustical ceilings, pressure washing, and others. The idea is to provide clients with a broad range of related services that will minimize their need to employ a variety of contractors. Dr. Tom, LLC. will engage in a low-cost leadership strategy while maintaining a suitable level of quality.
| 1.2 Mission | [back to top] |
| 1.3 Keys to Success | [back to top] |
The principal officers of Dr. Tom, LLC. have had many years of experience in the contracting business. They believe that most companies in this industry, which includes painting contractors, suffer from two major problems that Dr. Tom, LLC. can improve upon and exploit.
The first problem comes from scheduling of jobs. Many painting contractors find it difficult to maintain established schedules with their customers that lead to a decrease in customer satisfaction and retention. This is caused by poor management, less than reliable employees, and delays in inventory procurement and distribution. The second problem is in retaining reliable and motivated personnel. Many painting companies rely on temporary or transient employees that lead to high turnover rates and decreased service quality.
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Dr. Tom, LLC. would like to take a moment to thank you for your time and efforts to visit our site espically through our transition and look very forward to your next visit.
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